Welcome to HolaMate! We respect and value your privacy.
The use of HolaMate through our mobile applications may involve collection and use of your information. This Privacy Policy explains and informs you how your information is collected, used and disclosed by HolaMate with respect to your access and use of our services through our mobile applications. It is important for you to understand this Privacy Policy and how you may protect your information, so please read this Privacy Policy carefully.
I. Application Scope of the Privacy Policy
By using HolaMate, you are agreeing to be bound by these Terms between you and HolaMate Team (herein after “we”, “our” and “us”). You also agree that we may collect, use and share your information in accordance with this Privacy Policy, as revised from time to time. In addition, your use of HolaMate signifies that you agree with the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not use HolaMate.
This Privacy Policy is incorporated into and forms part of the HolaMate Terms of Service that you have agreed to in order to use HolaMate. Any terms used in this Privacy Policy will have the same meaning as the equivalent defined terms in the HolaMate Terms of Service unless otherwise defined in this Privacy Policy or the context requires otherwise. Unless otherwise specified in this Privacy Policy, these terms in the HolaMate Terms of Service shall also be applicable in this Privacy Policy.
Any information that is collected is subject to the Privacy Policy in effect at the time such information is collected. We may, however, modify and revise our Privacy Policy from time to time. If we make any change to this policy, which we deem to be material changes, we will (where reasonably practicable) notify you of such changes by posting them on our website, through our services or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use our services after the changes become effective, with or without notification, you are agreeing to be bound by the revised policy.
HolaMate may link you to social media or other features or services (including websites, plug-ins and widgets) provided by a third party. Please note that this Privacy Policy doesn’t apply to the information collected by any third-party websites, services or applications that can be accessed through our services, and does not apply to the information collected by other companies and organizations who advertise their services on HolaMate. We bear no liability for any third party use of any information provided by you to them.
II. How We Collect Information
To provide Services, we must process information about you. Please note that information is collected from you only for lawful purposes and necessary conditions. You have the option not to provide any data or info sought to be collected and in such cases you may not consent to this Policy. Correspondingly, we have the right not to provide the Services as far as you are concerned.
We collect information in the following ways:
1.1We collect profiles, messagess, email addresses and other info you provided when you use our Services, including when you register for an account, create or share content or communicate with other users. This may include further info in or about the content you provided, such as metadata, the location of a photo or the date a file was created. With your consent, we will also collect contact information you choose to upload, sync or import from your device to the Services offered by us.
2.1Your usage. We collect info generated as you use our Services as well as info from third parties (like when you access our Services through a social media account), such as your mobile phone number and password; the types of content you view or engage with; the features you use; the actions you take; the time, frequency and duration of your activities; and your feedback, for example, the access logs, photos and videos you viewed, or games you played while utilising our Services.
2.2Information other users provide about you. We also receive and analyze content and information that other users provided about you when they use our Services.
2.3Device information. We collect and record information regarding and from the devices you used according to access you have granted when installing and using our Services. We will strictly abide by the rules and regulations for data collection as to respect and protect your rights and interests. Information we obtain from these devices may include:
(i) Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
(ii) Device operations: information about operations and behaviors performed on the devices, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
(iii) Device identifiers: device IDs obtained from games, apps or accounts you use.
(iv) Device signals: bluetooth signals, information about nearby Wi-Fi access points, beacons, or cell towers.
(v) Data from device settings: information you allowed us to receive through device settings you activated, such as access to your GPS location, camera or photos.
(vi) Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network.
(vii) Cookie data: data from cookies stored on your device, including cookie IDs and settings.
3.Information Our Partners Provide
You can use products or services through links on your account provided by our affiliates, advertisers and app developers. In order to deliver and improve our Services, we will display and recommend information that you may find interesting, including live streaming and gaming contents, which can be discovered and used from our Services. By using the above Services, you grant us permission to receive, gather and analyse personal and transactional info from our affiliates, advertisers and app developers pursuant to your express consent provided to these entities while using their services.
Advertisers, app developers, and publishers (like Adjust, Facebook, Google, etc.) can send us information via tools they use, including but not limited to APIs and SDKs. Your use of our Services is subject to privacy policy of these entities and we request you to read and understand the privacy policy of these service providers before using our Services. These partners provide information about your activities while you use our Services, including info about websites you visit, purchases you make, advertisements you see, and other relevant data, no matter whether you have an account for our Services or not.
We require each of these partners to have your consent and lawful rights to collect, use and share your data before providing any data to us.
1. Use of Data
Uses the collected data for various purposes:
·To provide and maintain the Service
·To notify you about changes to our Service
·To allow you to participate in interactive features of our Service when you choose to do so
·To provide customer care and support
·To provide analysis or valuable information so that we can improve the Service
·To monitor the usage of the Service
·To detect, prevent and address technical issues
2. Transfer and Storage
The information and data collected by this application about you will be stored on the servers of this application and/or its affiliated companies. This information and data may be transmitted to your country, region or outside the country where the application collects information and data and in Visited, stored and displayed outside the country.
You agree to the transfer of your personal information (both within and outside the jurisdiction) for the purposes described in this privacy policy.
3.3 Sharing
Your information is shared with others in the following ways:
3.Sharing
3.1Sharing on HolaMate
(i) Public information in your profile can be seen by anyone. Please do not post or add personal data to your profile that you would not want to be publicly available.
(ii) Your active status or usage information is collected and displayed to other users (e.g. whether you are currently active on HolaMate).
3.2Sharing with third-party partners
By using HolaMate, you agree to the third party use, sharing, and transfer of your personal information (both inside and outside of your jurisdiction) as prescribed in this Privacy Policy.
(i) Measurement partners.
We may share information about you in anonymous and/or aggregated form with third parties for usage analytics (to help us better understand who is using our services and how), and for industry analysis, research, and other similar purposes.
(ii) Partners offering services in HolaMate
Your information may be accessed and used by our service providers who are working with us in connection with the operation of our services. These service providers may have access to your information but only to the extent necessary to perform services on our behalf and are obligated not to disclose that information or use it for any other purposes. These providers will collect the information sent by your mobile phone, and their use of that information is governed by their applicable privacy policy.
(iii) Law enforcement
We may share information about you if we are (or if we believe we are) required by law or legal process (such as a subpoena, warrant or court order), if we have to respond to a lawful request from legal authorities to disclose such information, or if we need to enforce or apply this Privacy Policy, our Terms of Service or our other policies.
(iv) New owner
If we are acquired by a third party or may re-organize our group structure, your information may be transferred within our group and/or to a third party who will continue to operate HolaMate or similar services under either this Privacy Policy or a different privacy policy which will be notified to you. The party to which your personal information is transferred may be located, and use your Information, outside of your jurisdiction.
Other than as permitted under this Privacy Policy or as otherwise consented to by you or as required by law or legal process, we will not transfer your personal information to any other third parties for their processing for any purposes.
We are committed to ensuring the security and integrity of your personal information. All data is stored on secure servers protected by firewalls and encryption technologies to prevent unauthorized access.
We implement strict access controls, allowing only authorized personnel to handle your information. Regular security assessments are conducted to identify potential vulnerabilities and to enhance our protection measures.
Your data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your information is no longer needed, we securely delete or anonymize it to prevent unauthorized retrieval.
While we take robust measures to protect your data, no system can guarantee complete security. We continuously monitor and improve our practices to safeguard your personal information.
We may store all information that we collect indefinitely, but we do not promise to do so for any particular period of time.
1. Accessing and Modifying Your Information
You can access and modify in your account profile the information you provided to us that is associated with your account directly within our services.
If you believe your information posted on HolaMate is unauthentic or inaccurate and can provide us with reasonable proof regarding this, you can contact us via the contact information provided at the end of this Privacy Policy.
2. Deleting Your Information
If you decide not to use this software or permanently delete all content you upload/publish/generate, you can permanently cancel your account through the account cancellation function provided by this software, and all content generated by the account and related data (your real name, avatar, nickname, photo album, moment pictures, signature, email, IP address, access records, chat records, login information and other related data) will be deleted and cannot be retrieved.
Here's how you can delete your data or permanently delete your account and everything generated by that account.
If you want to delete an uploaded/published content, you can click Mine>Settings>Delete Account to completely delete the content.
3. Managing Device Permissions
You can change the system settings of your device to manage permissions for specific device data access as well as notifications. By doing so, you can stop HolaMate from accessing your device data and displaying notifications. However, please keep in mind that this may cause certain services to lose functionality.
You have the right to delete your account at any time. If you choose to delete your account, you can clicking Me>Settings>Account Deletion to delete your account or contact our support team for assistance. Upon deletion, we will take reasonable steps to remove your personal information from our systems.
Please note that while we will make efforts to delete your data, some information may be retained as required by law or for legitimate business purposes. Any remaining data will be stored securely and will not be used for any purpose beyond compliance with applicable regulations.
Once your account is deleted, you will lose access to all services associated with that account, and any data linked to it may no longer be recoverable.
Our product features the integration of third-party SDKs or comparable technologies. By using these third-party services on our platform, you agree to their methods of directly collecting and processing your data, which might include techniques like code insertion or widget implementation. These third-party entities operate under their own privacy policies, distinct from our own. We diligently assess these third parties for their adherence to legal and secure standards, striving to ensure compliance. To maximize the protection of your personal data, we strongly encourage you to review the privacy policies of these third-party SDKs before using them. If you identify any potential risks with these SDKs or related applications, we recommend that you stop using them immediately and inform us. You can find a list of the third-party SDKs we utilize at this link: SDKList
Our Services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service. If we become aware that a child, minor, or anyone under the age of 18 has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their profile information from our Services. If we do delete a Profile because you violated our no children rule, we may retain basic account and profile information to ensure that you do not try to get around our rules by creating a new profile.
We’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
When we make significant changes, we will notify you by updating the "Last Updated"date at the top of this policy and may provide additional notices through our application or via email.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
If you have any questions or grievances within this Policy relating to the processing of your information, or you would like to exercise any of your rights, please do not hesitate to reach us by postal mail at:[email protected]